Terms & Conditions

You can view our detailed Booking Terms & Conditions by clicking the links below.

At Snakes & Ladders, we are committed to making every visit safe, enjoyable, and hassle-free for both children and grown-ups. To ensure that your day runs as smoothly as possible, it’s important to familiarise yourself with our terms and conditions before making a booking or visiting one of our play centres. These terms outline the essential information you need to know, including how to book your tickets, how to make changes or cancellations, our refund policy, health and safety requirements, and the standards of behaviour expected while in our venues.

By purchasing tickets, attending an event, or entering our play centres, you are confirming that you agree to follow the guidelines and rules we have in place. These rules are designed to maintain a fun, secure, and welcoming environment for everyone — children, families, and our staff. Adhering to them allows us to keep our centres safe, inclusive, and enjoyable for all visitors.

Please take the time to carefully read the relevant Booking Terms & Conditions before your visit, as they may differ slightly depending on your chosen location, the session type, or any special event being held. This ensures you are fully informed about what to expect on the day and helps avoid any disappointment.

If you have any questions after reviewing the terms, our friendly team will be more than happy to assist you. Whether you’d like clarification on booking details, refund procedures, or our health and safety policies, we are here to provide the support you need.

Click the links below to access our up-to-date Booking Terms & Conditions, and make sure you’re prepared ahead of your visit. Taking just a few minutes to read them means you can relax and look forward to your day of fun, knowing everything is taken care of.

We look forward to welcoming you and your family soon for a memorable, exciting day out at Snakes & Ladders!